Last updated: 29 July 2026
Information we collect
We collect the contact, traveller, trip preference and payment-reference information you provide through forms, email, phone or WhatsApp. We also receive basic technical data such as browser and device information through essential site logs.
How we use it
- To prepare itineraries, quotations and booking arrangements.
- To communicate about availability, payments and trip services.
- To meet legal, accounting, safety and fraud-prevention obligations.
- To improve our website and customer support.
Sharing and retention
We share only necessary details with hotels, houseboats, drivers, payment providers and technology services involved in your journey. We do not sell personal data. We retain records for as long as needed to provide services and comply with law.
Your choices
You may request access, correction or deletion of eligible data by emailing hello@zoonandvale.com. Some transaction records must be retained for legal or accounting purposes.
Security and contact
We use access controls and reputable service providers to protect data, but no internet transmission is entirely risk-free. Questions may be sent to hello@zoonandvale.com.